Frequently Asked Questions

How much does it cost to get professional help?

Each project is individually assessed, and therefore also individually priced. At Impel Communications, our pricing method is based on time involvement required from our team for the project at hand. This means that our cost is not linked to the size or overall budget your event. This approach also allows you to limit our involvement according to your internal resources and expertise, as well as your budget.

What information is needed for a full quote?

Naturally this depends on your requirements, but as a general guideline, the more information you provide, the more accurate and applicable a quote will be. To avoid misunderstandings, or false assumptions, we generally recommend a face-to-face meeting to discuss your requirements. This allows us to tailor our proposals to your specific requests, and also allows you to get an impression whether we would be a supplier that you would be comfortable working with.

Will services provided be bound by a contract?

Yes. All our services are bound by a written agreement that spells out the details of our involvement, legal responsibilities and terms and conditions.

What happens if the event needs to be cancelled?

As seasoned events professionals, we understand that at times circumstances prevent events from taking place as planned. If this is the case, than we will do everything in our power to limit the fallout costs. All we ask for is compensation for expenses made and time invested to date. Details are also spelled out in the contracts.

Why do you partner with other suppliers to provide certain services?

We have two reasons for doing this. Firstly, it allows us to supply to you the very best and most appropriate service available for whatever your requirement may be -- not bound to our in-house resources. Secondly, it limits unnecessary overheads, so that we can provide you with a very competitive price.

Do I need insurance?

Certain levels of insurance are recommended for most events, but we can give you guidance on this. Our approach means that you remain ultimately responsible for all financial obligations related to the event. Insurance may be particularly applicable if the event is overseas, or if it is to provide a source of income.

What about client confidentiality?

All information that we have access to during the course of arranging your event will be treated with the highest sensitivity and confidentiality. This is also laid out in our service agreements. We routinely work with senior executives and have access to privileged information, and guaranty a professional level of service in all circumstances.

Are you able to organise events overseas?

Yes. The nature of event management is such that location ultimately has little bearing on the ability of our team to produce a high quality event. The main criteria you may wish to consider is the added travel requirements and time commitment that is involved in hosting the event outside the UK.

When organising an event abroad, should we use local crew and equipment?

To a large extent, this will depend on what services you require. However, it can often be surprising how competitive a UK crew working at an overseas location can be. One advantage of using a UK crew overseas, is the assurance that you can expect the same high professional standards that you can expect for a domestic event, as well as the ability to clearly communicate your objectives and preferences when putting on the event.